Your Privacy Choices
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
Support
How can we help?
Find quick answers about orders, returns, subscriptions, and product questions. If you can’t find what you need, message us and we’ll sort it.
Orders & Tracking
Fast fixes.
Where’s my order and how do I track it?
After dispatch, you’ll receive an email with a tracking link. If you can’t find it, check spam/promotions.
- Tracking can take up to 24 hours to update after dispatch
- If it’s stuck for 48 hours, message us with your order number
Can I change my order after placing it?
If it hasn’t been picked/packed yet, we can usually help. Reply to your order confirmation ASAP with what needs changing.
My order is missing an item — what do I do?
Send your order number plus a photo of what arrived. We’ll arrange a replacement or refund for the missing item.
Returns & Refunds
No waffle.
How do I start a return?
Use the “Start Return” button above. Have your order number and postcode ready.
When will I get my refund?
Once your return is received and approved, refunds are processed back to the original payment method. Banks can take a few business days to show it.
Subscriptions
Skip, pause, cancel.
How do I cancel or pause?
Use “Manage subscription” above. You can pause, skip, or cancel from the portal.
When will I be billed?
Your billing date is shown in the subscription portal and in your confirmation email.
Product Help
Usage & tips.
How do I use the product properly?
Follow the instructions on the packaging. If you tell us cold wash / sensitive skin / heavy stains, we’ll recommend the best method.
Still stuck? Send your order number and what you’ve tried — we’ll reply faster.
Contact support