Subscription Policy
Support
How can we help?
Find quick answers about orders, returns, subscriptions, and product questions. If you can’t find what you need, message us and we’ll sort it.
Orders & Tracking
Fast fixes.
Where’s my order and how do I track it?
After dispatch, you’ll receive an email with a tracking link. If you can’t find it, check spam/promotions.
- Tracking can take up to 24 hours to update after dispatch
- If it’s stuck for 48 hours, message us with your order number
Can I change my order after placing it?
If it hasn’t been picked/packed yet, we can usually help. Reply to your order confirmation ASAP with what needs changing.
My order is missing an item — what do I do?
Send your order number plus a photo of what arrived. We’ll arrange a replacement or refund for the missing item.
Returns & Refunds
No waffle.
How do I start a return?
Use the “Start Return” button above. Have your order number and postcode ready.
When will I get my refund?
Once your return is received and approved, refunds are processed back to the original payment method. Banks can take a few business days to show it.
Subscriptions
Skip, pause, cancel.
How do I cancel or pause?
Use “Manage subscription” above. You can pause, skip, or cancel from the portal.
When will I be billed?
Your billing date is shown in the subscription portal and in your confirmation email.
Product Help
Usage & tips.
How do I use the product properly?
Follow the instructions on the packaging. If you tell us cold wash / sensitive skin / heavy stains, we’ll recommend the best method.
Still stuck? Send your order number and what you’ve tried — we’ll reply faster.
Contact support